after sales service

General terms of the Emergency Roadside Assistance (ERA) policy:

1. Customers can call the 24-hour Wuling Call Center on 09617-565656 or the nearest authorised Wuling dealer to request ERA service.
2. Wuling ERA applies to Wuling customers who break down on public roads — not on toll roads, at an authorised Wuling workshop, or at a workshop outside the authorised Wuling network.
3. Wuling ERA applies to Wuling vehicles less than 3 years old, counted from the delivery date recorded in the Wuling Dealer Management System (DMS).
4. ERA service coverage
   • Battery jump start
   • Tyre change
   • Key lockout (selected vehicle models only, in Key Cities and at dealers with WMS)
   • Out of fuel
   • Flatbed towing (Key Cities only) for issues such as overheating, transmission can’t shift, oil/fuel leakage, v-belt detached, flooding and accidents. ERA excludes incidents that require hook or crane towing (charged to the customer).
5. ERA service area
   • Key Cities (24-hour service):
     1. Greater Dhaka
        1. Dhaka Metropolitan Area
        2. Narayanganj
        3. Gazipur
        4. Savar
        5. Keraniganj
        6. Tongi
     2. Chattogram
     3. Sylhet
     4. Khulna
     5. Rajshahi
     6. Barishal
     7. Rangpur
     8. Mymensingh
     9. Cumilla
     10. Cox’s Bazar
     11. Jashore
   • Outside the cities listed above, non-towing ERA is available at dealers equipped with Wuling Mobile Service (WMS), during dealer working hours. If towing is required, the dealer will help arrange a towing provider and the towing cost is borne by the customer.
   • For areas outside the authorised Wuling dealer network, the dealer will advise the scheduling and the ERA service fee to be charged to the customer. Standard service fees:
     • BDT 3,000 (excluding VAT) per visit, for up to 30 kilometres from the dealer to the vehicle.
     • An extra BDT 150 per additional kilometre (excluding VAT) per visit where the dealer is more than 30 kilometres from the vehicle
     • If towing is required, the dealer will help arrange a towing provider and the towing cost is borne by the customer.
6. ERA covers a maximum of 30 kilometres between the vehicle and the nearest dealer. Beyond 30 kilometres, the additional cost is borne by the customer.